We want you to love your jewelry. Every piece is made by hand in our studio, and if something is not right, here is how returns work.
Returns & exchanges
- Returns and exchanges are accepted within 14 days of delivery.
- Items must be returned unworn, unused and in their original packaging.
- Custom-made, personalized, engraved or specially commissioned pieces cannot be returned or exchanged unless they arrive damaged or defective.
- Return shipping costs are the responsibility of the customer, unless the item arrived damaged or incorrect.
How to start a return
Contact us through our contact page within 14 days of receiving your order, with your order number, and we will send you return instructions.
Damaged or incorrect items
- If your order arrives damaged, or you received the wrong item, please contact us within 7 days of delivery.
- Include photos of the item and its packaging so we can resolve it as quickly as possible.
Refunds
Once your return reaches the studio and has been checked, the refund is issued to your original payment method.
Warranty & repairs
- If your jewelry needs repair because of a manufacturing defect, please contact us.
- Normal wear and tear, accidental damage, improper use or damage caused by third parties are not covered.
- Repair options may be available for a reasonable service fee, depending on the repair.
For shipping times, customs and jewelry care, see our shop policies.